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Our Articles
Accessibility
Beyond Compliance - Four Perspectives
The European Accessibility Act transforms digital compliance, with €90,000 fines already issued while creating competitive advantages for early adopters.
Compliance
GDPR
Beyond Compliance
The EU AI Act, effective August 2025, introduces comprehensive compliance requirements with fines up to €35M for violations, demanding swift risk assessments.
Artificial Intelligence
How AI is Revolutionising
AI revolutionizes design through human-AI collaboration, shifting from "click and search" to "ask and receive" interfaces with conversational, adaptive UX.
Operations
Optimising Operational Efficiency and Workflows
Operational efficiency transforms productivity by streamlining workflows, reducing 60% time spent on non-core tasks, and enabling teams to focus on creative work.
Compliance
GDPR
Privacy and Data Quality in the GDPR Era
GDPR transforms privacy from "leave me alone" to "give me control," linking data quality to compliance through accuracy, minimization, and user rights.
Accessibility
Beyond Accessibility
Accessibility requires reframing as "information experience" to achieve democracy of information, transcending cultural exclusivity and regulatory burden.
Operations
Digital Transformation
Digital transformation goes beyond tools to organizational metamorphosis, requiring cultural alignment and skills development, with only 35% meeting objectives.
Operations
Management Inertia
Management inertia causes 70% of digital transformation failures despite $3.9 trillion spending, with obsolete structures resisting cultural and operational change.
Accessibility
Beyond Inclusion
Accessibility is UX's foundation, not an add-on. User experience cannot exist without access—it's the essential prerequisite for designing inclusive experiences.
Accessibility
Digital Inclusion by Design
The EU EAA mandates digital accessibility by June 2025 for businesses with 10+ employees, transforming inclusion from compliance to strategic opportunity.
Operations
The Trust Triangle
The Trust Triangle connects data quality, privacy, and AI success. High trust yields better data for AI, while poor trust leads to falsified information.
Accessibility
Effective Accessibility Programme
Effective accessibility programmes ensure EAA compliance by June 2025, delivering ROI through market expansion, retention, and brand value enhancement.
Operations
Effective Roadmaps in Operational Excellence
Only 15-20% of roadmapped projects deliver as planned. Effective roadmaps require clear vision, capacity alignment, and structured processes to avoid waste.
